2019 CMI WORKSHOP SERIES
 

 Sponsored By:

All Club Team Members from Every Department are Strongly Encouraged to Attend!
We are pleased to announce the 2019 CMI Workshop Series, featuring John Formica ("Ex-Disney Guy").  John will visit each of the four TLSC Regions and perform a 6-Point CMI Workshop focusing on member service and customer experience.  This program is priced and designed for you to bring every member of your staff!  John's program will impact ALL departments at EVERY level.
Have you ever wondered how the Disney Company continues to produce a dynamic model on business excellence, teamwork, quality, and customer experience? Imagine if your club could do the same.  It is not just about providing service.  It's all about creating a memorable "Member Experience." Learn Disney success strategies to attract more members, build brand loyalty for life and transform your club into a Disney-like culture. 
  

John Formica ("Ex-Disney Guy")
John Formica is a leading authority on tourism, hospitality and service industries. During his 10 years at the Walt Disney World Resort in Orlando, Florida, John managed their top luxury resort properties and implemented "Disney's" philosophy on creating a superior customer experience and people management to lead his teams. Today, John is "America's Customer Experience Coach" and has been featured on the NBC Morning Show, FOX, numerous business magazines and Radio as he shares his 25 plus years of hospitality and service industry experiences and success strategies to empower leaders, teams and audiences.  More on John Formica...
Bring Your Entire Staff to Develop a Service-Minded Culture as a Team!

Bonus "Wow Factor":

  • At each program, one attendee will receive a free two-night stay at a Disney Resort Hotel, including two park admission tickets!
  • Free copy of John's book, "Making the Customer Experience Magical Now!" (limited availability)
  • Free Disney Experience Transformation Business Training Kit
  • Unlimited access to the "Ex-Disney Guy" for 6 months
  • All participants will receive John's "Magical Minute" e-newsletter
Central Region Workshop
Monday, June 10, 2019
Austin Country Club
Individual - $60
Table of 8 - $400
Meeting Agenda
Online Registration
North Region Workshop
Monday, April 11, 2016
Dallas Country Club
Individual - $60
Table of 8 - $400
Meeting Agenda
Online Registration
South Region Workshop
Monday, May 20, 2019
Ben E. Keith Houston Warehouse
Individual - $60
Table of 8 - $400
Meeting Agenda
Online Registration
West Region Workshop
Monday, May 6, 2019
Odessa Country Club
Individual - $60
Table of 8 - $400
Meeting Agenda
Online Registration
Texas Lone Star Chapter  I  1415 S. Voss, Ste. 110 #397, Houston TX 77057  I  214-871-9800  I  www.texascmaa.org