Join the South Region on March 30^th at Texas Corinthian Yacht Club, to hear Courtney Shelton Hunt of Renaissance Strategic Solutions (RSS) present "We Need to Talk...."  Courtney is a principal at RSS, a consultancy that helps organizations increase their effectiveness through the design and implementation of innovative and leading-edge human capital and communication strategies.  Courtney helps both individual managers and organizations enhance their ability to address human capital challenges and communicate with employees.  She regularly shares her expertise in leadership, decision making, conflict management, group dynamics, and social media through both presentations and articles.

Few people relish the difficult conversations they have to have on the job - giving negative feedback to or disciplining an employee, following up with a supplier who has failed to deliver, handling a club member's complaint, letting someone go - and most people dread them.  Handling these conversations effectively requires thoughtful preparation and disciplined execution.  This seminar will provide guidance on how to do that by focusing on the biggest challenges, such as:

 - Lowering and maintaining the emotional temperature
 - Understanding the problem, its underlying causes, and its consequences
 - Balancing objectivity and empathy to produce fair outcomes

The guidance will be directed at not just helping attendees be more effective in managing their own difficult conversations, but also on helping them provide the necessary coaching and counseling to lower-level managers and supervisors to increase their effectiveness as well.