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West Region CMI Workshop
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West Region CMI Workshop
Monday, March 30, 2015 8:00 AM
Midland Petroleum Club
2015 6-Point CMI Workshop Circuit
We're pleased to announce the release of our CMI Workshop Circuit. This annual series will include a CMI Workshop hosted in each Region. The education program will address issues impacting your entire staff, so our hope is that you will take advantage of these local programs and register as many staff members as possible.
Nick Sarillo
Owner & Founder of Nick's Pizza & Pub
Nick Sarillo is the founder, CEO and "primary keeper" of the Purpose and Operational Values of Nick's Pizza & Pub - one of the top ten busiest independent pizza companies in per-store sales in the United States. Founded with the purpose of providing the community with an unforgettable place where families could relax and have fun, Nick's Pizza & Pub has margins nearly twice that of the average pizza restaurant and boasts an 80 percent employee retention rate in an industry which the average annual turnover is more than 150 percent. Nick credits his company's success to his purpose-driven culture, which is the focus of his book,
A Slice of the Pie:
How
to Build a Big Little Business
. His insights have been featured in
Inc.
,
The New York Times
,
The Economist
,
Fast Company
,
Entrepreneur
and
Investor's Business Daily
.
Customer Service: "It's a Wonderful Life"
Support your Customers by Supporting Your Team
Enhancing customer service starts with turning your employees into leaders rather than followers. At Nick's Pizza & Pub, the word "customer" is actually not part of the language; instead the goal is to create meaningful "guests" relationships that go beyond a single monetary transaction. Similarly, they do not have a "staff" hired to perform mind-numbing tasks. Instead they have a dynamic "team" of leaders that work through support and cooperation, to give work purpose. In this session, gain Nick's real-life examples of how to set your team up for success and provide life-saving customer service.
After attending this session, attendees will:
•
Be inspired to shift from the dated command-and-control style of leadership and join the Trust and Track Leadership movement to unleash the intrinsic motivation of team members.
•
Have five ways to support their customers by supporting their staff:
•
Track nonverbal cues
•
Positive behavior reward system
•
Work with and eliminate drama
•
Accept and support new employees
•
Be a coach, not a cop
•
Use a feedback system that builds confidence and allows each team member to take ownership of his or her own development
•
Knowledge of how to interview and hire for customer-minded team members based on their business' purpose and values
Central Region Workshop
Monday, April 27, 2015
The Austin Club
1st Attendee - $100
Additional Attendees - $50
Meeting Agenda
Online Registration
North Region Workshop
Monday, May 11th
Bent Tree Country Club
1st Attendee - $100
Additional Attendees - $50
Meeting Agenda
Online Registration
South Region Workshop
Monday, May 18th
Petroleum Club of Houston
1st Attendee - $100
Additional Attendees - $50
Meeting Agenda
Online Registration
West Region Workshop
Monday, March 30th
Petroleum Club of Midland
1st Attendee - $100
Additional Attendees - $50
Meeting Agenda
Online Registration
Texas Lone Star Chapter I 1415 S. Voss, Ste. 110 #397, Houston, TX 77057 I 214-871-9800 I www.texascmaa.org
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